Refund & Cancellation Policy

1. General Rule

All sales are final. Refunds are only granted under the specific cases outlined below.

2. Refund Eligibility

Refunds are considered only when:

• The coupon has not been redeemed and is still valid.
• The e-coupon was not delivered.
• There was a duplicate or erroneous charge.

Refunds will not be granted for:

• Change of mind.
• Failure to redeem before expiry.
• Missed appointments or no-shows.

3. Refund Request Process

To request a refund:

• Email Support@lotuszenstudio.com with your full name, order ID, and reason for refund.
• Requests must be made within 5 calendar days of purchase.
• Approved refunds will be issued to your original credit card within 7–14 business days.